Privacy Policy

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Privacy Policy

At Shopperverse, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information, as well as your rights regarding the data we process. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

At Shopperverse, we collect personal information in several ways, including when you visit our website, create an account, or make a purchase. The types of information we may collect include:

  1. Personal Information You Provide:

    • Name, email address, phone number, and billing/shipping address when creating an account or placing an order.
    • Payment details (processed securely via third-party payment providers).

  2. Automatically Collected Data:

    • Your IP address, browser type, device type, and operating system.
    • Data related to your browsing behavior, such as pages visited, time spent on our site, and search queries.

  3. Cookies and Tracking Technologies:

    • We use cookies and similar technologies to improve your browsing experience, analyze website usage, and personalize content.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process Orders: We use your information to process and fulfill your orders, including payment and shipping.
  • To Improve Our Services: We use the data to enhance and personalize your experience on our website.
  • For Marketing: With your consent, we may send you promotional offers, newsletters, or other marketing communications.
  • For Customer Support: To assist with your inquiries or address issues related to your account or orders.
  • To Prevent Fraud: To monitor and prevent fraudulent activities and ensure the security of your personal data.

3. Data Protection and Security

We implement strict security measures to protect your personal information from unauthorized access, misuse, or loss:

  • Encryption: Sensitive information, such as payment details, is encrypted using industry-standard protocols.
  • Access Control: Only authorized personnel have access to your personal information. We ensure that staff handling your data are properly trained on privacy and security practices.
  • Regular Monitoring: We regularly monitor our systems to detect and prevent security breaches.

Despite our best efforts to secure your information, no system can be guaranteed 100% secure. By using our services, you acknowledge that there are inherent risks in transmitting information over the internet.

4. Your Rights

As a user, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: If any information is inaccurate or incomplete, you can request that it be corrected.
  • Right to Erasure: You may request that we delete your personal data, subject to legal requirements.
  • Right to Restrict Processing: You can request that we limit how we use your data in certain situations.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format, for use with another service.
  • Right to Object: You can object to the processing of your data for marketing purposes or if the data is being processed based on legitimate interests.

If you wish to exercise any of these rights, please contact us at Help@shopperverse.co.uk.

5. Complaints and Resolutions

If you have any concerns or believe that your privacy rights have been violated, we encourage you to contact us directly. We will do our best to resolve any issues promptly.

6. How to File a Complaint

If you are dissatisfied with how we have handled your privacy concerns, you have the right to file a complaint with the relevant regulatory authority. Depending on your location, this could be:

  • United Kingdom: The Information Commissioner’s Office (ICO).
  • European Union: Your local Data Protection Authority (DPA).

We are committed to addressing your concerns and cooperating with the relevant authorities to resolve any issues.

7. Resolution Process

Once we receive a complaint, we will take the following steps:

  1. Acknowledgment: We will acknowledge your complaint and begin investigating the issue.
  2. Investigation: We will review the circumstances and resolve the matter based on applicable laws.
  3. Resolution: If we determine that there has been a breach, we will take corrective action and inform you of the steps we’ve taken.
  4. Further Action: If necessary, we will involve the relevant regulatory authority to help resolve the issue.

We aim to resolve all complaints in a timely, transparent, and fair manner.